RESOURCES FOR TENANTS
MAINTENANCE REQUEST GUIDELINES
All non-emergency maintenance requests need to be submitted through the link below. After reviewing our procedures please click below at the bottom of the page to submit a work order. Only maintenance emergencies will be taken over the phone.
Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.
Following are some basic guidelines as to what is considered maintenance emergency:
- A broken water line or flooding
- Fire (call 911 first, then maintenance)
- A broken gas line or leak (natural gas smells like rotten eggs)
- A broken lock on your door if it prevents you from securing the unit
- No air conditioning in hot weather
- No heat in freezing weather
- A sewer back-up that is flooding the house
These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office (352)854-2394 and ask for maintenance. After hours call (352) 236-6869. Only situations that are of an emergency nature will be responded to.
Non-emergency, routine maintenance
The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. OTOW is not responsible for loss of food or for alternative lodging due to appliance failure.
All other routine maintenance request must be submitted online per your lease agreement. Please use link below to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone!