{"id":19766,"date":"2020-02-10T15:05:49","date_gmt":"2020-02-10T20:05:49","guid":{"rendered":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/?page_id=19766"},"modified":"2023-03-31T16:24:40","modified_gmt":"2023-03-31T20:24:40","slug":"tenants-center","status":"publish","type":"page","link":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/tenants-center\/","title":{"rendered":"Tenants Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1618530196118{margin-bottom: -40px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"ult-spacer spacer-69dd18700629a\" data-id=\"69dd18700629a\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=&#8221;RESOURCES FOR TENANTS&#8221; font_container=&#8221;tag:h2|font_size:35|text_align:center|color:%23000000&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1618530024411{padding-right: 65px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1618575951339{background-image: url(https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-content\/uploads\/2021\/04\/on-top-of-the-world-property-management-maintenance-repair.jpg?id=20214) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1590089191140{padding-right: 65px !important;padding-left: 65px !important;background-color: #002e39 !important;}&#8221;]<div class=\"ult-spacer spacer-69dd1870062dd\" data-id=\"69dd1870062dd\" data-height=\"150\" data-height-mobile=\"150\" data-height-tab=\"150\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=&#8221;GO TO TENANT PORTAL &#8221; font_container=&#8221;tag:h2|font_size:35|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1680294218640{padding-right: 65px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">For tenant resources, documents, and to request maintenance &#8212; click the button below to go to your Tenant Portal.<\/span><\/p>\n<p>[\/vc_column_text][vc_btn title=&#8221;TENANT PORTAL&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fotowfl.twa.rentmanager.com%2F%20|target:_blank&#8221;]<div class=\"ult-spacer spacer-69dd1870062f6\" data-id=\"69dd1870062f6\" data-height=\"150\" data-height-mobile=\"150\" data-height-tab=\"150\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;]<div class=\"ult-spacer spacer-69dd18700630b\" data-id=\"69dd18700630b\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_custom_heading text=&#8221;MAINTENANCE REQUEST GUIDELINES&#8221; font_container=&#8221;tag:h2|font_size:35|text_align:center|color:%23000000&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1618530012244{padding-right: 65px !important;}&#8221;]<div class=\"ult-spacer spacer-69dd187006322\" data-id=\"69dd187006322\" data-height=\"60\" data-height-mobile=\"60\" data-height-tab=\"60\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]All non-emergency maintenance requests need to be submitted through the link below. After reviewing our procedures please click below at the bottom of the page to submit a work order. Only maintenance emergencies will be taken over the phone.<br \/>\n<strong>Emergency is defined as:<\/strong> Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.<br \/>\n<strong>Following are some basic guidelines as to what is considered maintenance emergency:<\/strong><\/p>\n<ul>\n<li>A broken water line or flooding<\/li>\n<li>Fire (call 911 first, then maintenance)<\/li>\n<li>A broken gas line or leak (natural gas smells like rotten eggs)<\/li>\n<li>A broken lock on your door if it prevents you from securing the unit<\/li>\n<li>No air conditioning in hot weather<\/li>\n<li>No heat in freezing weather<\/li>\n<li>A sewer back-up that is flooding the house<\/li>\n<\/ul>\n<p>These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office (352)854-2394 and ask for maintenance. After hours call (352) 236-6869. Only situations that are of an emergency nature will be responded to.<\/p>\n<p><strong>Non-emergency, routine maintenance<\/strong><br \/>\nThe following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. OTOW is not responsible for loss of food or for alternative lodging due to appliance failure.<br \/>\nAll other routine maintenance request must be submitted online per your lease agreement. Please use link below to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone![\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column]<div class=\"ult-spacer spacer-69dd18700633d\" data-id=\"69dd18700633d\" data-height=\"65\" data-height-mobile=\"65\" data-height-tab=\"65\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"card-text\">[vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1618530196118{margin-bottom: -40px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;RESOURCES FOR TENANTS&#8221; font_container=&#8221;tag:h2|font_size:35|text_align:center|color:%23000000&#8243; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1618530024411{padding-right: 65px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1618575951339{background-image: url(https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-content\/uploads\/2021\/04\/on-top-of-the-world-property-management-maintenance-repair.jpg?id=20214) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1590089191140{padding-right: 65px !important;padding-left: 65px !important;background-color: #002e39 !important;}&#8221;][vc_custom_heading text=&#8221;GO TO TENANT PORTAL &#8221; font_container=&#8221;tag:h2|font_size:35|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;.vc_custom_1680294218640{padding-right: 65px !important;}&#8221;][vc_column_text] For tenant resources, documents, [&#8230;]<\/p>\n<p class=\"m-0\"><a class=\"btn btn-outline-secondary btn-read-more\" href=\"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/tenants-center\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-19766","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/pages\/19766"}],"collection":[{"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/comments?post=19766"}],"version-history":[{"count":41,"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/pages\/19766\/revisions"}],"predecessor-version":[{"id":20054,"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/pages\/19766\/revisions\/20054"}],"wp:attachment":[{"href":"https:\/\/www.ontopoftheworldrealestate.com\/propertymanagement\/wp-json\/wp\/v2\/media?parent=19766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}